:root{
  --bg:#f6f9fc;
  --bg-accent:#eef4ff;
  --panel:#ffffff;
  --panel-soft:#f8fbff;
  --line:#dbe5f0;
  --line-strong:#c9d6e6;
  --text:#162033;
  --muted:#66758b;
  --primary:#2f6fed;
  --primary-strong:#1f5ad0;
  --success:#1fa971;
  --warning:#d98e18;
  --danger:#cf4d5f;
  --shadow:0 18px 40px rgba(28,47,77,.08);
  --radius:20px;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{
  margin:0;
  font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;
  color:var(--text);
  background:
    radial-gradient(circle at top left, rgba(47,111,237,.08), transparent 26%),
    radial-gradient(circle at top right, rgba(31,169,113,.08), transparent 22%),
    linear-gradient(180deg,#f7faff 0%,#f2f6fb 100%);
}
a{color:inherit;text-decoration:none}
input,select,textarea,button{font:inherit}
button{cursor:pointer}
button,input,select,textarea{transition:.18s ease}
button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,a:focus-visible{outline:3px solid rgba(47,111,237,.18);outline-offset:2px}

.app-shell{display:grid;grid-template-columns:280px minmax(0,1fr);min-height:100vh}
.sidebar{
  position:sticky;top:0;height:100vh;overflow:auto;
  background:linear-gradient(180deg,#fbfdff 0%,#f2f6fb 100%);
  color:var(--text);padding:28px 22px;border-right:1px solid var(--line)
}
.logo-wrap{display:grid;gap:10px;margin-bottom:28px}
.logo-badge{display:inline-flex;align-items:center;justify-content:center;width:44px;height:44px;border-radius:14px;background:linear-gradient(135deg,#2f6fed,#5ea4ff);font-weight:800;box-shadow:0 10px 24px rgba(47,111,237,.35)}
.logo{font-size:22px;font-weight:800;letter-spacing:.01em}
.logo-sub{color:var(--muted);font-size:13px;line-height:1.4}
.sidebar-section{margin-bottom:22px}
.sidebar-caption{font-size:11px;text-transform:uppercase;letter-spacing:.12em;color:#8090a7;margin:0 0 10px 10px}
.sidebar nav{display:grid;gap:8px}
.sidebar a{
  display:flex;align-items:center;gap:12px;padding:13px 14px;border-radius:16px;
  color:#32435d;background:#fff;border:1px solid transparent
}
.sidebar a:hover,.sidebar a.active{background:#edf4ff;border-color:#d6e4fb;transform:translateY(-1px);color:var(--primary)}
.nav-dot{width:10px;height:10px;border-radius:999px;background:#b8c8de}
.main{padding:26px 28px 34px;min-width:0}
.topbar{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px}
.topbar-card,.page-header,.card,.panel,.login-card,.info-box{
  background:rgba(255,255,255,.9);backdrop-filter:blur(8px);border:1px solid rgba(201,214,230,.7);
  border-radius:var(--radius);box-shadow:var(--shadow)
}
.topbar-card{display:flex;align-items:center;gap:14px;padding:14px 18px}
.topbar-user{width:42px;height:42px;border-radius:14px;background:linear-gradient(135deg,#dbe8ff,#f1f6ff);display:grid;place-items:center;font-weight:800;color:var(--primary)}
.topbar-meta strong{display:block;font-size:15px}
.topbar-meta span{display:block;color:var(--muted);font-size:13px;text-transform:capitalize}
.page-header{padding:22px 24px;margin-bottom:18px;display:flex;justify-content:space-between;gap:18px;align-items:flex-start}
.page-header h1{margin:0 0 6px;font-size:30px;line-height:1.1}
.page-header p{margin:0;color:var(--muted);max-width:760px}
.page-header p:empty{display:none}
.page-header-actions{display:flex;gap:10px;flex-wrap:wrap}
.chip{display:inline-flex;align-items:center;gap:8px;padding:10px 14px;border-radius:999px;background:#f3f7fd;color:var(--muted);border:1px solid var(--line)}

.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:16px;margin-bottom:18px}
.card,.panel,.login-card,.info-box{padding:20px}
.kpi-card{position:relative;overflow:hidden}
.kpi-card::after{content:"";position:absolute;right:-18px;top:-18px;width:96px;height:96px;border-radius:999px;background:linear-gradient(135deg,rgba(47,111,237,.14),rgba(31,169,113,.08))}
.kpi-label{font-size:14px;color:var(--muted);margin-bottom:8px;position:relative}
.kpi{font-size:36px;line-height:1;font-weight:800;letter-spacing:-.03em;position:relative}
.kpi-foot{margin-top:10px;color:var(--muted);font-size:13px;position:relative}

.panel-title,.section-title{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:16px}
.panel h2,.card h2,.section-title h2,.panel-title h2{margin:0;font-size:18px}
.panel-subtitle{color:var(--muted);font-size:13px}

.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:18px;background:#fff}
.table{width:100%;border-collapse:separate;border-spacing:0;min-width:760px}
.table th,.table td{padding:15px 16px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
.table th{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);background:#f8fbff;position:sticky;top:0}
.table tr:last-child td{border-bottom:0}
.table tbody tr:hover td{background:#fafcff}

.filters{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:0 0 18px}
.filters.compact{grid-template-columns:repeat(2,minmax(0,220px)) auto}
.badge,.status-pill{display:inline-flex;align-items:center;gap:8px;padding:8px 12px;border-radius:999px;font-weight:600;font-size:13px;border:1px solid transparent}
.badge::before,.status-pill::before{content:"";width:8px;height:8px;border-radius:999px;background:currentColor;opacity:.65}
.status-new{background:#eef4ff;color:#3e6fd8;border-color:#dbe6ff}
.status-in_progress{background:#eefbf5;color:#1b9d68;border-color:#d6f3e4}
.status-wait_patient_reply{background:#fff7e8;color:#b87700;border-color:#f5e2b6}
.status-booked{background:#eff9f4;color:#168d66;border-color:#d8efdf}
.status-closed{background:#fff0f2;color:#c24a5d;border-color:#f3d7dd}
.badge:not([class*="status-"]){background:#edf3ff;color:#4d6f9b;border-color:#dce7f7}

.muted{color:var(--muted);font-size:13px;line-height:1.45}
.flash{padding:14px 16px;border-radius:16px;margin:0 0 16px;border:1px solid}
.flash.success{background:#eefbf5;border-color:#d4f2e2;color:#166a49}
.flash.error{background:#fff1f3;border-color:#f4d4db;color:#9d3144}
.flash.warning{background:#fff8e7;border-color:#f1dfae;color:#8f6700}

.two-col{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(340px,.85fr);gap:18px}
.three-col{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.detail-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.detail-card{padding:14px 16px;border:1px solid var(--line);border-radius:16px;background:var(--panel-soft)}
.detail-label{display:block;color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.08em;margin-bottom:6px}
.detail-value{font-weight:600;line-height:1.45;word-break:break-word}
.timeline{display:grid;gap:12px}
.timeline-item{padding:14px 16px;border:1px solid var(--line);border-radius:16px;background:#fbfdff}
.timeline-item strong{display:block;margin-bottom:6px}
.actions-row{display:flex;gap:10px;flex-wrap:wrap}

label{display:grid;gap:8px;margin-bottom:14px;color:#314155;font-weight:600}
input,select,textarea{
  width:100%;padding:13px 14px;border:1px solid var(--line);border-radius:14px;background:#fff;color:var(--text)
}
input:hover,select:hover,textarea:hover{border-color:var(--line-strong)}
input:focus,select:focus,textarea:focus{border-color:#a5bdeb;box-shadow:0 0 0 4px rgba(47,111,237,.08)}
textarea{min-height:130px;resize:vertical}
button,.primary-btn,.secondary-btn,.ghost-btn{
  display:inline-flex;align-items:center;justify-content:center;gap:8px;
  padding:12px 16px;border:0;border-radius:14px;font-weight:700
}
button,.primary-btn{background:linear-gradient(135deg,var(--primary),var(--primary-strong));color:#fff;box-shadow:0 12px 24px rgba(47,111,237,.24)}
button:hover,.primary-btn:hover{transform:translateY(-1px);box-shadow:0 16px 28px rgba(47,111,237,.28)}
.secondary-btn{background:#eff4ff;color:var(--primary);border:1px solid #dbe6ff}
.ghost-btn{background:#fff;color:var(--text);border:1px solid var(--line);box-shadow:none}
.danger{background:linear-gradient(135deg,#d95b69,#c74255)!important;color:#fff}
.btn-link{display:inline-flex;align-items:center;gap:8px;color:var(--primary);font-weight:700}
.btn-link::after{content:"→"}

.login-body{display:grid;place-items:center;min-height:100vh;padding:24px}
.login-card{width:min(460px,92vw)}

.subtabs{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px}
.subtabs a{padding:10px 14px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--muted);font-weight:600}
.subtabs a:hover,.subtabs a.active{border-color:#bfd0eb;color:var(--primary);background:#edf4ff}

.widget-page{background:#f4f4f4}.widget-shell{display:grid;grid-template-columns:240px 1fr;max-width:1140px;margin:28px auto;background:#dfe9e3;border:1px solid #c9d8cf}.widget-tabs{padding:20px;display:grid;gap:4px}.widget-tab{background:#3f9668;color:#fff;border:0;text-align:left;padding:14px;border-radius:0}.widget-tab.active{background:#d9e4de;color:#222;border:2px solid #333}.widget-content{padding:24px}.lead{max-width:900px}.checks{display:flex;flex-wrap:wrap;gap:12px}.checks label{display:flex;align-items:center;gap:6px;margin:0;font-weight:500}.hidden{display:none}.info-box{margin-bottom:14px}

@media (max-width:1180px){.filters{grid-template-columns:repeat(2,minmax(0,1fr))}.filters.compact{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:960px){.app-shell,.widget-shell,.two-col,.three-col,.detail-grid{grid-template-columns:1fr}.sidebar{display:none}.main{padding:18px}.topbar,.page-header{display:grid}.filters,.filters.compact{grid-template-columns:1fr}.table{min-width:640px}}


.breadcrumbs{margin-bottom:10px}
.breadcrumbs a{color:var(--primary);font-weight:700}
.scope-tabs{margin-top:-6px}
.cards-tight{grid-template-columns:repeat(3,minmax(0,1fr))}
.sla-box{
  min-width:132px;padding:10px 12px;border-radius:16px;border:1px solid var(--line);background:#f8fbff;
  border-left-width:6px; transition:background .2s ease,border-color .2s ease,color .2s ease,box-shadow .2s ease;
  font-weight:700
}
.sla-box.is-good{background:#1f9d63;border-color:#16784b;border-left-color:#0f5b38;color:#ffffff;box-shadow:0 10px 20px rgba(31,157,99,.18)}
.sla-box.is-warning{background:#f2b600;border-color:#c89300;border-left-color:#9a7100;color:#3f2b00;box-shadow:0 10px 20px rgba(242,182,0,.22)}
.sla-box.is-overdue{background:#d83a52;border-color:#b52b40;border-left-color:#8f2132;color:#ffffff;box-shadow:0 10px 20px rgba(216,58,82,.2)}
.sla-label{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:inherit;opacity:.95;margin-bottom:4px;font-weight:800}
.sla-time{font-size:18px;font-weight:900;letter-spacing:-.02em;color:inherit}
.timer-card{background:#edf5ff;border:1px solid #d9e8ff}
.timer-card.is-good{background:#1f9d63;border-color:#16784b;color:#ffffff}
.button.yelow{background:#cfc64c;border-color:#16784b;color:#ffffff}
.button.puppy{background:#d638e8;border-color:#16784b;color:#ffffff}
.timer-card.is-warning{background:#f2b600;border-color:#c89300;color:#3f2b00}
.timer-card.is-overdue{background:#d83a52;border-color:#b52b40;color:#ffffff}
.timer-card.is-good .timer-state,.timer-card.is-good .muted,.timer-card.is-good .timer-main,.timer-card.is-good h3,.timer-card.is-good div{color:#ffffff}
.timer-card.is-warning .timer-state,.timer-card.is-warning .muted,.timer-card.is-warning .timer-main,.timer-card.is-warning h3,.timer-card.is-warning div{color:#3f2b00}
.timer-card.is-overdue .timer-state,.timer-card.is-overdue .muted,.timer-card.is-overdue .timer-main,.timer-card.is-overdue h3,.timer-card.is-overdue div{color:#ffffff}
.timer-state{font-size:14px;color:var(--muted);margin-bottom:8px}
.timer-main{font-size:40px;font-weight:800;letter-spacing:-.04em;line-height:1.05}
.table-requests td{white-space:normal}
@media (max-width:960px){.cards-tight{grid-template-columns:1fr}}

.request-row{cursor:pointer}
.request-row:hover td{background:#f8fbff}
.priority-row td{background:#fff9e9}
.queue-priority-label,.inline-priority-badge{
  display:inline-flex;align-items:center;gap:8px;padding:7px 11px;border-radius:999px;
  background:#fff1bf;border:1px solid #ead27a;color:#8d6500;font-weight:800;letter-spacing:.02em
}
.inline-priority-badge{margin:8px 0 0;font-size:12px}
.api-notice{
  margin-top:8px;padding:8px 10px;border-radius:12px;background:#eef4ff;border:1px solid #d7e3fb;color:#32589b;font-size:12px;font-weight:700
}
.priority-card{background:linear-gradient(135deg,#fff7dd,#ffffff);border-color:#ecd990}
.api-banner{margin:0 0 18px}


.status-no_contact{background:#fff0f2;color:#c74255;border-color:#f0c7cf}
.filters-requests{grid-template-columns:repeat(3,minmax(0,220px)) auto}
.sort-link{display:inline-flex;align-items:center;gap:8px;color:inherit;font-weight:800}
.sort-link span{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border-radius:999px;background:#edf4ff;color:var(--primary);font-size:11px}
.sort-link:hover{color:var(--primary)}
.sla-box{display:inline-flex;flex-direction:column;min-width:140px}
.sla-box.is-good,.sla-box.is-warning,.sla-box.is-overdue{background-clip:padding-box}
.cards-links .card-link{display:block;color:inherit}
.cards-links .card-link:hover{transform:translateY(-2px)}
.dashboard-row{cursor:pointer}
.dashboard-row:hover td{background:#f7fbff}
@media (max-width:1180px){.filters-requests{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:960px){.filters-requests{grid-template-columns:1fr}}


.mail-panel,.mail-item{min-width:0}
.mail-item{overflow:hidden}
.mail-subject{word-break:break-word;overflow-wrap:anywhere}
.mail-preview{margin-top:10px;max-width:100%;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;line-height:1.55}
.mail-in{background:#f9fbff}
.mail-out{background:#fbfdfd}


/* Dialog widget */
.widget-dialog-page{
  min-height:100vh;
  background:
    radial-gradient(circle at top left, rgba(47,111,237,.13), transparent 28%),
    radial-gradient(circle at top right, rgba(31,169,113,.13), transparent 24%),
    linear-gradient(180deg,#f7fbff 0%,#eef5f1 100%);
  padding:24px;
}
.dialog-widget{max-width:920px;margin:0 auto}
.dialog-hero{
  display:flex;justify-content:space-between;gap:20px;align-items:flex-start;
  padding:24px;margin-bottom:16px;border-radius:28px;background:#fff;border:1px solid var(--line);box-shadow:var(--shadow)
}
.dialog-eyebrow{font-size:12px;text-transform:uppercase;letter-spacing:.12em;color:var(--primary);font-weight:900;margin-bottom:8px}
.dialog-hero h1{margin:0 0 8px;font-size:32px;letter-spacing:-.04em}
.dialog-hero p{margin:0;color:var(--muted);max-width:560px}
.dialog-progress{display:flex;gap:10px;flex-wrap:wrap;justify-content:flex-end}
.progress-dot{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:999px;background:#f3f7fd;color:var(--muted);border:1px solid var(--line);font-size:12px;font-weight:800}
.progress-dot span{display:grid;place-items:center;width:24px;height:24px;border-radius:999px;background:#fff;border:1px solid var(--line)}
.progress-dot.active{background:#edf7f2;color:#177a53;border-color:#c9ead8}
.progress-dot.active span{background:#1fa971;color:#fff;border-color:#1fa971}
.dialog-card{padding:24px;border-radius:28px;background:#fff;border:1px solid var(--line);box-shadow:var(--shadow)}
.dialog-step{display:none}
.dialog-step.active{display:block}
.dialog-step h2{margin:0 0 16px;font-size:24px;letter-spacing:-.02em}
.choice-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px}
.choice-card{
  display:flex;flex-direction:column;align-items:flex-start;gap:8px;text-align:left;
  padding:18px;border-radius:18px;border:1px solid var(--line);background:#f8fbff;color:var(--text);box-shadow:none
}
.choice-card:hover{transform:translateY(-1px);border-color:#bdd2ee;background:#f2f7ff;box-shadow:0 12px 24px rgba(47,111,237,.1)}
.choice-card.selected{background:#eaf7f1;border-color:#9cdec0;color:#146a49;box-shadow:0 12px 24px rgba(31,169,113,.16)}
.choice-card strong{font-size:16px}
.choice-card span{font-size:13px;color:var(--muted)}
.dialog-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.dialog-fields label{margin-bottom:0}
.dialog-fields label:has(textarea),.dialog-checks{grid-column:1/-1}
.dialog-checks{padding:16px;border:1px solid var(--line);border-radius:18px;background:#fbfdff}
.question-title{font-weight:800;margin-bottom:10px;color:#314155}
.dialog-checks label{display:inline-flex;align-items:center;gap:8px;margin:0 14px 10px 0;font-weight:600}
.dialog-checks input,.consent-line input{width:auto}
.consent-line{display:flex;align-items:center;gap:10px;margin-top:16px;font-weight:700}
.dialog-actions{display:flex;justify-content:space-between;gap:12px;margin-top:22px}
.dialog-actions .hidden,.hidden{display:none!important}
.admin-table textarea{min-height:72px}
.checks-cell label{display:block;margin:0 0 6px;font-weight:500}
.checks-cell input{width:auto}
@media (max-width:760px){
  .widget-dialog-page{padding:12px}
  .dialog-hero{display:grid}
  .dialog-progress{justify-content:flex-start}
  .dialog-fields{grid-template-columns:1fr}
  .dialog-actions{display:grid}
}

/* Widget admin visual scheme */
.widget-scheme-panel{overflow:hidden}
.widget-flow{display:flex;align-items:stretch;gap:10px;flex-wrap:wrap}
.flow-card{min-width:170px;flex:1;padding:16px;border:1px solid var(--line);border-radius:20px;background:#fff;box-shadow:0 8px 20px rgba(28,39,60,.05)}
.flow-card.active{background:#edf7ff;border-color:#b9d5ff}
.flow-card.fixed{background:#f9fbfd}
.flow-num{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:999px;background:#2563eb;color:#fff;font-weight:900;margin-bottom:10px}
.flow-card strong{display:block;font-size:15px;margin-bottom:4px;color:#1d2433}
.flow-card span{display:block;color:var(--muted);font-size:13px}
.flow-arrow{display:flex;align-items:center;justify-content:center;color:#8aa0b8;font-weight:900;font-size:22px}
.widget-route-grid,.widget-question-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-bottom:18px}
.widget-admin-card{padding:18px;border:1px solid var(--line);border-radius:22px;background:#fff;box-shadow:0 8px 22px rgba(28,39,60,.05)}
.widget-admin-card[data-active="0"]{opacity:.68;background:#f8fafc}
.widget-admin-card .card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:14px}
.widget-admin-card .eyebrow{font-size:11px;text-transform:uppercase;letter-spacing:.1em;color:var(--muted);font-weight:900;margin-bottom:4px}
.widget-admin-card .live-title{font-size:18px;color:#1d2433;line-height:1.25}
.switch-line{display:inline-flex;align-items:center;gap:8px;margin:0;font-weight:800;color:#314155;white-space:nowrap}
.switch-line input{width:auto}
.switch-line.compact{align-self:end;padding:12px 0}
.two-mini{display:grid;grid-template-columns:1fr 130px;gap:12px}
.apply-box{padding:14px;border:1px solid var(--line);border-radius:16px;background:#fbfdff;margin-top:8px}
.apply-box label{display:inline-flex;align-items:center;gap:7px;margin:0 12px 9px 0;font-weight:600}
.apply-box input{width:auto}
.delete-line{margin-top:10px;color:#b4233a}
@media (max-width:1100px){.widget-route-grid,.widget-question-grid{grid-template-columns:1fr}.flow-arrow{display:none}.two-mini{grid-template-columns:1fr}}

.assignment-pill,
.in-work-owner-name{
  display:inline-flex;
  align-items:center;
  gap:8px;
  padding:6px 10px;
  border-radius:999px;
  background:#eef6ff;
  border:1px solid #cfe0ff;
  color:#1f4ea8;
  font-weight:800;
}
.in-work-owner-card{
  background:linear-gradient(135deg,#eef6ff,#ffffff);
  border-color:#cfe0ff;
}
.detail-owner-active{
  border-color:#cfe0ff;
  box-shadow:0 0 0 3px rgba(47,111,237,.08);
}
.modal-open{overflow:hidden}
.modal-backdrop{
  position:fixed;
  inset:0;
  background:rgba(17,24,39,.45);
  display:flex;
  align-items:center;
  justify-content:center;
  padding:24px;
  z-index:1000;
}
.modal-backdrop[hidden]{display:none !important}
.modal-card{
  width:min(640px,100%);
  background:#fff;
  border-radius:24px;
  border:1px solid var(--line);
  box-shadow:0 24px 60px rgba(15,23,42,.22);
  padding:20px;
}
.modal-head{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:16px;
  margin-bottom:12px;
}
.modal-head h3{margin:0}
.modal-form textarea{min-height:140px}
.modal-actions{display:flex;gap:12px;justify-content:flex-end;flex-wrap:wrap}